Return And Refunds

Wafers.pk wants every customer to be happy with their order. If something isn't right, here's how returns and replacements work.

Return window

Returns are accepted within 3 days of delivery. Requests made after this window cannot be processed.

Replacement, not refund

Wafers.pk offers replacements, not monetary refunds. If a returned item is approved, it will be exchanged for the same product or an alternative of equal value, rather than a cash refund.

Eligibility for return

To be eligible for a return, the item must be:

  • Unused and in its original condition
  • In the original packaging, including the pouch and cleaning cloth
  • Reported within 3 days of delivery

Items that show signs of use, damage caused after delivery, or missing original packaging may not be eligible for replacement.

How to request a return

To request a return or replacement, reach out within 3 days of delivery through:

Include the order number and a brief description or photo of the issue so the request can be processed quickly.

Damaged or incorrect items

If an item arrives damaged or the wrong product was delivered, this should be reported within 3 days of delivery for a replacement to be arranged at no extra cost.

Return shipping

Once a return is approved, instructions for sending the item back will be shared. Depending on the reason for the return, return shipping costs may apply.